Reference

How betbarter Handles Your Personal Data

This privacy policy explains exactly what data betbarter collects when you open an account, how we use it, and the rights you hold over it at every stage.

Data collected only for account operationUPI, Paytm, PhonePe details stored securelyNo third-party sale of your dataRight to request deletionIndia-specific data handling

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What This Policy Covers and Where It Applies

betbarter Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

betbarter collects personal data — your name, contact details, payment identifiers such as UPI IDs and Paytm mobile numbers, and device information — solely to operate your account and process transactions. Access to our platform depends on local law and is available where local law permits.

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We apply data-handling practices consistent with applicable Indian data-protection standards. Your PhonePe or UPI transaction references are retained only as long as necessary for financial reconciliation and dispute resolution. We do not share, sell or rent your personal data to marketing third parties. Any data transferred
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outside India is covered by equivalent contractual protections to keep your information secure.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold on your account, our privacy team is reachable through the channels below. We aim to respond to all data requests within 72 hours. For urgent account-security concerns, live chat connects you with a real agent faster than email.

Team online

Email Privacy Request

Send a written request to our privacy team by email. Include your registered account email and specify whether you want access, correction or deletion of your data. We process requests within 72 hours.

Live Chat Support

Open the live chat widget inside your account dashboard for real-time help. Our agents can log a formal data request on your behalf and confirm the next steps within the same session.

Help Centre Ticket

Submit a support ticket through the Help Centre for a written record of your privacy request. Ticket submissions are acknowledged automatically and assigned a reference number for tracking.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Every layer of data handling at betbarter — from the moment you enter your UPI ID to the point your withdrawal clears — is governed by documented internal controls.

Data Collection Scope

We collect only what is required to verify your identity, process UPI or Paytm deposits, and deliver account statements. No data is collected passively beyond standard session logs needed for security auditing.

Cookie Policy

We use functional cookies to keep your session active and preference cookies to remember your language and currency settings. Analytics cookies are optional and can be switched off in your browser settings at any time.

Account Security Measures

Passwords are hashed using industry-standard algorithms; plain-text passwords are never stored. Two-factor authentication is available on your account and we strongly recommend enabling it before your first PhonePe deposit.

Data Retention Period

Account data is retained for the period required by applicable financial-record regulations in India. Once that period lapses and your account is closed, personal identifiers are purged from active databases within 30 days.

Your Right to Access

You may request a full export of the personal data we hold on you at any time. We deliver the export in a readable format by email within seven working days of receiving a verified request through our support channels.

Third-Party Sharing Rules

We share data with payment processors — such as UPI gateway providers — only to the extent needed to complete your transaction. No marketing profiling is carried out using your transaction history or behavioural data.

Frequently Asked Privacy Policy Questions

These answers cover the data rights and privacy questions we hear most often from account holders in India. If your question is not here, contact our privacy team directly via email or live chat.

We collect your name, email address, mobile number and, during KYC verification, a government-issued identity document. Payment identifiers such as your UPI ID or Paytm mobile number are captured when you make your first deposit.

Yes. Submit a data-access request via email or the Help Centre ticket system. We compile and send a structured export of your account data — including transaction history and profile details — within seven working days of verifying your identity.

We retain financial records for the period mandated by applicable Indian regulations. Personal identifiers not required for regulatory retention are removed from active systems within 30 days of account closure confirmation.

No. We do not sell, rent or share your personal data with marketing companies or data brokers. Data is shared only with payment processors — UPI gateways, Paytm, PhonePe — strictly to complete your transactions.

Email our privacy team or open a live-chat session and request account deletion. We confirm receipt within 24 hours, action the deletion within 30 days, and send a written confirmation once your data has been purged from active records.

Payment identifiers are encrypted at rest and in transit. We store only the reference tokens provided by the payment gateway — not full account credentials — so your UPI or Paytm details cannot be reconstructed from our databases.

We use functional and preference cookies required to run your session. Analytics cookies are optional and can be disabled in your browser. Disabling functional cookies may affect login persistence and currency settings on your account.

How betbarter Handles Your Personal Data

Contact Us About Your Privacy Rights

Email Privacy Request

Live Chat Support

Help Centre Ticket

Data Handling, Cookies and Account Security

Data Collection Scope

Cookie Policy

Account Security Measures

Data Retention Period

Your Right to Access

Third-Party Sharing Rules

Frequently Asked Privacy Policy Questions

01 What personal data does betbarter collect when I open an account?

02 Can I request a copy of all the data betbarter holds about me?

03 How long does betbarter keep my data after I close my account?

04 Does betbarter share my data with third parties for marketing?

05 How do I ask betbarter to delete my personal data?

06 Are my UPI and Paytm payment details stored securely?

07 Does betbarter use cookies, and can I turn them off?

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